FAQ


We are here to help.

We have developed this guide to answer most commonly asked questions. If you don't find an answer to your question, please feel free to leave us a message or contact us via live chat.

We typically reply within 24-48 hours.

Payment options

We accept all major credit and debit cards worldwide through Stripe secure and encrypted gateway. All payment info is handled by our payment processing partner, we do not have access to your data.

Countries we ship to

We ship to more 50+ countries worldwide in North America, Europe and Asia. If you don’t see your country in the shipping options during checkout, please let us know.

Shipping options

We ship all orders by trackable and reliable post shipping lines and provide 24/7 order tracking for each order placed on KalypsoSkincare.com. Learn more about our shipping policy here.

Order tracking

You can track your order by visiting our order tracking page.

Refund policy

We stand by each and every item we offer. We provide free returns during first 30 days from delivery for each order placed on our website. We provide full refunds and reimburse shipping fees only in case of defective items and new and unopened items. For more information and conditions of our refund policy please read our refund policy.

How to get in touch

In case you have any questions, please feel free to contact our friendly support team through a live chat or by leaving a request. We reply to each customer request within 1-2 business days.